FAQ

1. What products does BAGRO offer?

BAGRO offers a selection of handbags designed for everyday use, including tote bags, shoulder bags, top-handle bags, crossbody styles, and other versatile handbag designs.

Product pages provide available information such as size, material, color, carrying style, and other relevant details.

2. What materials are BAGRO handbags made from?

Our handbags may be made from materials such as cowhide leather, split cowhide leather, PU, polyester lining, or other materials specified on the individual product page.

Please refer to each product description for the exact material information before placing your order.

3. How do I choose the right handbag size?

We recommend checking the dimensions listed on each product page and comparing them with the items you plan to carry.

Small bags are generally suitable for essentials such as a phone, wallet, and keys, while medium or larger bags provide additional room for everyday belongings.

4. What payment methods do you accept?

BAGRO currently accepts PayPal as the available payment method for orders placed through bagro.shop.

All prices and payments are processed in U.S. Dollars (USD).

5. Where do you ship?

We currently ship to eligible addresses within the continental United States only.

At this time, we do not ship internationally or to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, or P.O. Boxes.

6. How much does shipping cost?

We provide free standard shipping for eligible orders within the continental United States.

There is no standard shipping charge for qualifying orders.

7. How long does delivery take?

Orders are generally processed within 1–3 business days.

After processing and shipment, estimated delivery typically takes 15–20 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our direct control.

8. How can I track my order?

Once your order has shipped, available tracking information may be sent to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update.

If you have questions about your shipment, contact us at support@bagro.shop with your order information.

9. Can I return a handbag?

Yes. Eligible items may be returned within 30 days from the date of delivery.

Returned products must be unused, unworn, and in their original condition, with original packaging, tags, straps, and included accessories where applicable.

Please contact us before sending any item back so we can provide the correct return instructions.

10. Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs.

If the item arrived damaged, defective, or incorrect due to our error, BAGRO will cover the applicable return shipping cost.

Approved returns are not subject to a restocking fee.

11. How long does a refund take?

After your returned item has been received, inspected, and approved, the refund will be issued to the original payment method within 7 business days.

Additional processing time may be required by PayPal or your financial institution before the funds appear in your account.

12. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at support@bagro.shop.

Include:

Your order number
A description of the issue
Clear photos of the product and relevant damage or error

Our customer service team will review the information and provide further instructions.

13. How should I care for my handbag?

Care depends on the material of the bag.

For most handbags, we recommend gently removing surface dust with a soft cloth, avoiding prolonged exposure to water, direct sunlight, and high heat, and keeping the bag away from sharp objects.

For leather or PU handbags, always follow the care information provided on the individual product page.