At BAGRO, we aim to provide a clear and reliable shipping experience for customers shopping on bagro.shop. We currently offer free standard shipping within the continental United States. International shipping is not available at this time.
1. Free Shipping
Free standard shipping is available for all eligible orders shipped within the continental United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories or remote islands
- APO/FPO/DPO military addresses
- P.O. Boxes
2. Order Processing & Delivery Time
| Shipping Method | Order Processing Time | Estimated Delivery Time | Notes |
|---|---|---|---|
| Standard Shipping – Free | 1–3 business days | 15–20 business days | Delivery times may vary due to location, carrier delays, weather conditions, or holidays. |
Business days refer to Monday through Friday, excluding U.S. federal holidays.
Estimated delivery time begins after the order has been processed and shipped.
3. Order Verification
For order security and accuracy, our customer service team may contact you to verify certain order, shipping, or billing information.
If additional verification is required and we are unable to reach you, processing may be delayed.
To help avoid delays, please make sure your shipping address, billing information, email address, and phone number are entered correctly during checkout.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.
Please allow time for the carrier's tracking system to update after shipment.
If you have questions about the status of your order, contact our customer service team and provide your order information.
5. Inspecting Your Order Upon Arrival
Please inspect your package as soon as possible after delivery.
We recommend checking that:
- The correct item was received.
- The quantity matches your order.
- The package and product do not show visible shipping damage.
If your order arrives damaged, incomplete, or incorrect, please contact us promptly at support@bagro.shop with your order details and relevant photos so we can review the issue and provide further instructions.
6. Delivery Delays
Estimated delivery times are provided for reference and may be affected by circumstances outside our direct control, including:
- Carrier delays
- Severe weather
- High-volume holiday periods
- Transportation disruptions
- Incorrect or incomplete delivery information
If your order appears significantly delayed, please contact our customer service team for assistance.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional delivery or reshipping arrangements may be required.
If you notice an address error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has already shipped.
8. Service Area
We currently ship to eligible addresses within the continental United States only.
We do not currently offer international shipping or shipping to excluded U.S. regions and address types listed above.
9. Customer Support
For questions about shipping, tracking, delivery, or order verification, please contact us:
- Phone: +1 (212) 226-3100
- Email: support@bagro.shop
- Hours: Monday–Friday, 9AM–6PM EST
- Address: 66 Perry St, New York, NY 10014, United States
We recommend reviewing your shipping information carefully before completing your purchase to help ensure a smooth delivery process.