Privacy policy

Personal Data Collection Statement

BAGRO (“we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit bagro.shop, place an order, contact customer service, or otherwise interact with our website.

Where applicable, we handle personal information in accordance with relevant U.S. privacy requirements.

Collection of Personal Data

We may collect personal information that is reasonably necessary to provide our products and services, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Account information, if you create an account
  • Payment-related transaction information
  • Device, browser, and website usage information
  • Information you voluntarily provide when contacting customer support

Payments are processed through third-party payment providers such as PayPal. BAGRO does not directly store your complete PayPal account details or full payment card information.

If certain required information is not provided, we may be unable to process an order, arrange delivery, or respond to a service request.

Use and Disclosure of Personal Data

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer service
  • Process approved returns and refunds
  • Send order and shipping notifications
  • Maintain and improve our website
  • Prevent fraud and unauthorized transactions
  • Maintain business and transaction records
  • Comply with applicable legal obligations

We may share necessary information with trusted service providers that assist with payment processing, website hosting, order fulfillment, shipping, analytics, customer support, and other operational services.

We may also disclose information when required by law, regulation, court order, or a valid request from government or regulatory authorities.

We do not sell personal information for monetary compensation.

Confidentiality

We take reasonable steps to keep personal information confidential and limit access to individuals and service providers that need the information for legitimate business purposes.

Information that does not identify an individual may be used for website analysis, service improvement, and general business purposes.

Security of Personal Data

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, access controls, and appropriate safeguards used by our service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

Data Protection and Privacy

  • Personal and transaction information is transmitted through secure website connections where applicable.
  • We do not sell customer contact information for monetary compensation.
  • Personal information is used for legitimate business purposes described in this policy.
  • Access to personal information is limited to appropriate personnel and service providers.
  • We do not knowingly collect personal information from children under the age of 13.

Use of Cookies

We may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping sessions, understand website performance, and improve the customer experience.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of some parts of bagro.shop.

Access, Correction, and Deletion of Personal Data

Subject to applicable law, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Update your personal information
  • Request deletion of eligible information
  • Request information about how your personal data is used or disclosed

To submit a privacy-related request, contact us at support@bagro.shop.

We may need to verify your identity before completing certain requests. Requests will be handled within the timeframe required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, fraud prevention, dispute resolution, and legal or regulatory requirements.

Third-Party Services

Our website may use third-party providers for services such as payment processing, shipping, analytics, and website functionality.

These providers may process personal information according to their own privacy policies and applicable contractual or legal requirements.

Amendments

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The latest version will be published on bagro.shop. Continued use of the website after an update means the revised policy will apply from its effective date.

Customer Support and Suggestions

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

  • Phone: +1 (212) 226-3100
  • Email: support@bagro.shop
  • Hours: Monday–Friday, 9AM–6PM EST
  • Address: 66 Perry St, New York, NY 10014, United States