Refund and Returns Policy

At BAGRO, we want you to feel confident when shopping for handbags and accessories on bagro.shop. Our goal is to provide a clear, fair, and straightforward process for eligible returns, refunds, and exchanges.

General Policy

We accept eligible returns in accordance with the conditions below. Please contact our customer service team before sending any item back so we can provide the correct return instructions.

Return Period: Eligible items may be returned within 30 days from the date of delivery.
Refund Timeline: Once a return has been received, inspected, and approved, the refund will be issued within 7 business days to the original payment method.
Returns received after the 30-day return period may not be eligible for a refund.

Eligibility for Return

To qualify for a return:

Items must be unused, unworn, and in their original condition.
Products must include the original packaging, tags, straps, accessories, and other included components, where applicable.
Items must not show signs of wear, stains, scratches, odors, alterations, or damage caused after delivery.
Proof of purchase, such as your order confirmation or receipt, is required.

Items that do not meet these conditions may not qualify for a full refund.

How to Request a Return or Refund

Please contact our customer service team before returning any product:

Email: support@bagro.shop
Phone: +1 (212) 226-3100
Hours: Monday–Friday, 9AM–6PM EST

After reviewing your request, we will provide the appropriate return address and return instructions by email.

Please do not return products to an address shown on the shipping package unless our customer service team specifically instructs you to do so.

Following the provided return instructions helps us identify and process your return correctly.

Shipping Costs & Fees

Customers are responsible for return shipping costs for standard returns.
If the return is required because the item arrived damaged, defective, or incorrect due to our error, BAGRO will be responsible for the applicable return shipping cost.
No restocking fee is charged for approved returns.
We recommend using a trackable shipping service for returns so that shipment progress can be verified.

Original shipping charges, if any, are not refundable unless the return results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the product you ordered, contact us as soon as possible at support@bagro.shop.

Please provide:

Your order number
A description of the issue
Clear photos showing the product and relevant damage or error

Our customer service team will review the information and provide further instructions.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

For approved returns:

Refunds will be issued to the original payment method.
Refunds are processed within 7 business days after approval.
Additional time may be required for PayPal or your financial institution to display the refunded amount in your account.

If you have not received your refund after the expected processing period, please contact us for assistance.

Exchanges

We currently provide exchanges for items that arrive damaged, defective, or incorrect.

Please contact our customer service team before returning the item. We will review the issue and provide the appropriate return and replacement instructions.

Availability of replacement products may depend on current inventory.